Informativa sui rimborsi

Return and Refund Policy

We want you to feel confident shopping with La Famiglia Sartori – Vicenza. If something is not right, please contact us at [FULL SUPPORT EMAIL].

Your right to return

If you are an EU consumer, you may withdraw from your online purchase within 14 days of receiving your goods without giving a reason. For one order delivered in separate shipments, this period generally begins when you receive the last item.

To exercise this right, send a clear statement of your decision to [FULL SUPPORT EMAIL] or [BUSINESS POSTAL ADDRESS] before the deadline. Include your name and order number so we can identify your purchase. Prior approval is not required to exercise your statutory right.

Send the goods back within 14 days after notifying us.

Return address: [FULL RETURN ADDRESS, INCLUDING COUNTRY]

Condition of returned items

You may inspect and try on garments as you would in a shop. You may be responsible for any reduction in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning.

Please return all included accessories and, where possible, the original packaging and tags. Missing packaging alone does not remove your statutory withdrawal rights.

Return shipping costs

Change-of-mind return postage: [STATE WHETHER THE STORE OR CUSTOMER PAYS].

If customers must pay return postage, this will be disclosed before purchase. We cover the necessary return costs for faulty, damaged or incorrectly supplied goods.

Please retain proof of postage.

Refunds

For a valid withdrawal, we will refund the amount due within 14 days of receiving your cancellation notice. We may withhold reimbursement until we receive the goods or evidence that you sent them back, whichever happens first.

For a full-order withdrawal, the refund includes the cost of our least expensive standard delivery option. Additional charges for premium delivery are not refundable.

Refunds are issued to the original payment method unless you expressly agree otherwise, without a refund fee. Your payment provider may require additional time to display the credit.

Faulty or incorrect items

If your item arrives damaged, is faulty or differs from your order, contact [FULL SUPPORT EMAIL] with your order details and a description of the problem. Photographs, where available, can help us assess it.

Your legal guarantee rights apply independently of the change-of-mind return period. EU consumers generally have a minimum two-year legal guarantee for non-conforming goods, with repair or replacement and, where the legal conditions are met, a price reduction or refund.

Sale items and exchanges

Sale items retain the same statutory consumer protections as full-price items.

For a different size or colour, contact us to check availability and exchange arrangements. This does not affect your right to withdraw or obtain remedies for faulty goods.

Optional withdrawal form

To: [LEGAL BUSINESS NAME, POSTAL ADDRESS AND FULL SUPPORT EMAIL]

I hereby give notice that I withdraw from my contract for the following goods:

Goods:
Order number:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature, only if submitted on paper: